Competitive salary and benefits package on offer, within an employee-owned organisation.
Full time hours
Closing date: Monday, 21st of October 2024
The ABER Instruments Support team is looking to grow with the addition of a Product Applications and Lab Specialist. Based in Aberystwyth, we are an employee owned company with over 30 years’ experience making monitoring instrumentation for the brewing and biotech markets. Our website has more information about our employee owned ethos, history and products. All our employee owners are committed to providing excellent products and services. Our website has more information about our products, history, ethos and values.
In joining us at this exciting time in our development, you will receive a generous benefits package including a competitive salary, a twice yearly profit share, a holiday entitlement of 20 days, increasing to 26 days with service, plus Christmas closure leave, as well as flexible working and a generous pension. Following probation, colleagues are gifted 1000 shares, receive income protection, life insurance and can join the cycle to work scheme and can purchase additional shares.
The company is an established, global market leader constantly working to innovate and expand our product portfolio, with bases in the U.K and the U.S. We count many of the world’s leading biotech and brewing companies as valued customers.
Main Purpose
To solve customer’s technical problems in an efficient and effective way. To ensure that the end customer is getting the result they want, and is satisfied with ABER’s products, solutions, and performance. The customer is always the first priority.
To perform lab research/testing on ABER products and applications. Based at ABER’s head office in Aberystwyth UK. Reports to the Technical Support Director. Belongs to the Technical Support Department and works alongside the Sales and Marketing, R&D and Quality Departments.
Duties to include
- Provide customer technical support on all ABER products and equipment, pre and post sales, via phone, email and onsite meetings.
- Play a key role in ABER’s Technology team, devising support strategy and creating new support materials.
- Report customer complaints and make sure these are resolved in an effective and timely manner. Represent and champion the customer’s views within ABER.
- Perform lab research/testing to investigate new product applications or to pre-empt/replicate customer issues with ABER equipment.
- Maintain ABER’s lab and its inventory during research and testing periods.
- Perform data analysis and capture findings in reports or application notes
- Integral part of the RMA process (customer returns), liaising with the R&D, Production, Service & Repair and Quality teams.
- Travel globally to perform training, product demonstrations, resolve problems, to attend exhibitions and to provide commissioning on customer sites in a professional way.
- Suggest product ideas and product improvement ideas to ABER’s internal management from customer experiences and collaborative projects with customers and partners.
Knowledge, Skills and Experience Required
- With a good understanding of Life Sciences, you are likely to be a graduate or postgraduate having experience in microbiology/cell culture and/or brewing applications.
- Able to present, teach and train technical staff.
- Strong investigative skills with attention to detail.
- Practical experience with lab and scientific instrumentation.
- Ability to plan and devise experimental protocols to achieve preset objectives.
- Demonstrable drive and enthusiasm for your work.
- Be analytically sound and have a systematic thought process.
- Be able to work effectively, both independently and as a part of a team.
- Be adaptable in your ways of working between lab and support team duties
- Respond well to working in a challenging foreign environment.
- Strong commitment to project completion.
- The ability to build relations and influence at all levels.
- Ability to produce and present technical scientific papers.
- Adept at Microsoft Office and should be proficient with Microsoft Windows installations.
- Be at ease organising, planning and executing your own travel.
- Capable of freely travelling globally; hold a full, clean driving licence.
To apply, please send your CV and covering letter detailing your skills and experience to hr@aberinstruments.com by Monday, 21st of October 2024. For an informal discussion please call Christina on 07483 044699.
