Gwynedd Council offers an attractive employment package, for more information please click on this Information Pack
Gwynedd Council operates internally through the medium of Welsh, and offers all its services bilingually. The applicant will be required to reach the linguistic level noted as one of the essential skills in the Person Specification.
We encourage everyone who applies for a job with Gwynedd Council to submit job applications in Welsh or bilingually.
(Applications submitted in English only or Welsh only will always be treated equally, but we ask applicants to consider carefully what the linguistic requirements of the job in question is and if it would be more appropriate to submit an application in Welsh.)
For further information about this post please contact Elliw Hughes on 01758 704 455
Interview date to be confirmed.
Application forms and further details available from Support Service, Gwynedd Council, Council Offices, Caernarfon, LL55 1SH
Tel: 01286 679076
E-Mail: Swyddi@gwynedd.llyw.cymru
CLOSING DATE: 06/02/2025
If you are successful to be short listed for an interview you will be contacted by E-MAIL using the address provided on your application form. You need to ensure that you check your email regularly.
•Ensure that the people of Gwynedd are at the centre of everything we do.
•Contribute towards providing a County Referrals Intake service within the department.
•Receive Families First enquiries and referrals on behalf of the department from service users, their carers and families or other professional officers in order to ensure an effective service for users and their carers.
•Hold threshold and access discussions to Services with the intake team managers and the Families First team manager.
•Allocate cases forward for the attention of family support officers following discussions with team managers.
•Organise assessments with family support officers.
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•Offer initial screening.
•Receive referrals from a variety of sources, record them in accordance with guidelines and respond to the referrals in line with procedure and note the information in the Department's WCCIS system.
•Provide a consistent response to applications for a service from customers, and specify initial priority level at contact point.
•Listen to and gather all the information of a suitable and relevant contact enquiry from the customer in order to facilitate and advise services further.
•Coordinate with other professions who work with children and families.
•Deal with telephone, email and paper enquiries and provide general advice and information.
•Contribute to some suitable initial assessments via appointments at the office with children and their families.
•Deal with and resolve enquiries from start to finish and be responsible for all activity associated with resolving an enquiry.
•Where suitable, refer customers forward to relevant services.
•Receive information from the Night Team and refer the information on to the appropriate children services with a clear time-schedule.
•Gather core data and comply with the time-schedule to move information on in accordance with the expectations of the services that receive the information.
•Regularly input information into WCCIS and update. Maintain appropriate computer systems.
•Work in a flexible manner.
•Work in a caring and sensitive manner.
•Assist with monitoring the quality of the service.
•Improve customer satisfaction and service provision; contribute ideas for the development and promotion of the service, identify improvements to the processes, collaborate with Services.
•Comply with the Council’s policies (e.g. Health and Safety, Equal Opportunities, Freedom of Information) and legislation and ensuring confidentiality.
•Learn and share information with colleagues, work as part of a team, support colleagues.
•Present a professional image.
•Responsibility for self-development.
•Ensure compliance with Health and Safety regulations in the workplace in accordance with the responsibilities noted in the Health and Safety at Work etc. Act 1974 and the Council’s Health and Safety Policy.
•Operate within the Council’s equal opportunities and equality policies.
•Responsible for managing information in accordance with the Council’s information management standards and guidelines. Ensure that personal information is treated in accordance with Data Protection legislation.
•Commitment to reducing the Council’s carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council’s Carbon Footprint.
•Undertake any other reasonable duty which corresponds to the salary level and responsibility level of the job.
•Responsible for reporting any concern or suspicion that a child or vulnerable adult is being abused.
•The post may develop in the future to work more flexible hours in order to respond more effectively to the needs of service users.
Communication skills of a high standard
Able to work in a Team
The ability to work under pressure
Commitment to ensure timely access to services in order to improve standards and life opportunities
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Good level of education up to A Level or equivalent
Experience of working with children and young people
Experience of working in a children's team or on work placement with children
Understanding of the requirements of the children's service and the need to meet with statutory practice standards.
Able to work in partnership with children, families and other agencies.
Able to use a computer at work, with the infrastructure of skills to develop proficiency in the use of the service's electronic information systems.
Experience of working with the public in situations of need
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Understanding of the Social Services and Well-being Act 2014.
Understanding of Child Protection Guidelines
Understanding of Customer Care provision needs
Understanding of the principles of Government's Tackling Poverty Programmes, specifically Families First
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Able to follow a conversation or discussion through the medium of Welsh and English on a professional level and discuss general day to day topics in the field in order to present information and express opinions.Able to give a pre-prepared presentation and respond to any comments and questions on it in Welsh or English.
Able to understand standard written Welsh and English; both formal and informal.Able to gather information from various sources such as letters, reports, articles through the medium of Welsh and English in order to fulfil the post.
Present written information confidently by letter, more detailed and technical report formats, and respond to written requests conveying information, ideas and opinion in Welsh and English (help is available to check the work).
Mae gan Cyngor Gwynedd becyn cyflogaeth deniadol, am ragor o wybodaeth cliciwch ar y Pecyn Gwybodaeth
Mae Cyngor Gwynedd yn gweithredu’n fewnol trwy gyfrwng y Gymraeg ac yn cynnig ei holl wasanaethau yn ddwyieithog. Bydd angen i’r ymgeisydd gyrraedd y lefel ieithyddol sy’n cael ei nodi fel un o’r sgiliau hanfodol yn y Manylion Person.
Rydym yn annog pob ymgeisydd am swydd gyda’r Cyngor i gyflwyno ceisiadau yn Gymraeg neu yn ddwyieithog.
(Bydd ceisiadau sydd yn cael eu cyflwyno yn uniaith Gymraeg neu Saesneg yn cael eu trin yn gwbl gyfartal, ond gofynnir i’r ymgeisydd ystyried yn ofalus beth yw gofynion iaith y swydd a’r sefydliad ac a fyddai cyflwyno cais yn uniaith Gymraeg yn fwy addas.)
Am sgwrs anffurfiol gellir cysylltu â Elliw Hughes ar 01758 704 455.
Cynnal cyfweliadau i’w gadarnhau.
Ffurflenni cais a manylion pellach gan , Gwasanaeth Cefnogol, Cyngor Gwynedd, Swyddfa'r Cyngor, Stryd y Jêl, Caernarfon, LL55 1SH
Ffôn: 01286 679076
E-bost: Swyddi@gwynedd.llyw.cymru
DYDDIAD CAU: 06/02/2025
Os yn llwyddiannus i fod ar y rhestr fer am gyfweliad, byddwn yn cysylltu a chwi drwy’r cyfeiriad E-BOST a gofnodwyd gennych ar eich ffurflen gais. Mae angen i chwi sicrhau eich bod yn gwirio eich E-BOST yn rheolaidd.
•Sicrhau bod pobl Gwynedd yn ganolog i bopeth yr ydan ni yn ei wneud.
•Cyfrannu tuag at darparu gwasanaeth Tim Derbyn Cyfeiriadau Sirol o fewn yr adran.
•Derbyn ymholiadau a chyferiadau Teuluoedd yn gyntaf ar ran yr adran gan ddefnyddwyr gwasanaeth, eu gofalwyr a teuluoedd neu swyddogion proffesiynol eraill er mwyn sicrhau gwasanaeth effeithiol i ddefnyddwyr a’u gofalwyr.
•Cynnal trafodaethau trothwy a mynediad i Wasanaethau gyda rheolwyr tim derbyn a rheolwr tim teuluoedd yn gyntaf
•Dyrannu achosion ymlaen i sylw gweithwyr cefnogi teulu yn dilyn trafodaethau gyda rheolwyr timau.
•Trefnu asesiadau gyda gweithwyr cefnogi teuluoedd.
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•Cynnig swyddogaeth sgrinio cychwynol .
•I dderbyn cyfeiriadau, gan amrywiaeth o ffynonellau, eu cyfnodi’n unol a chanllawiau ac ymateb i’r cyfeiriadau yn unol a’r drefn a nodi y gwybodaeth ar sustem WCCIS yr Adran.
•Darparu ymateb cyson i geisiadau am wasanaeth gan gwsmeriaid , a dynodi lefel blaenoriaeth cychwynol ar y pwynt cyswllt.
•Gwrando ar, a casglu, holl wybodaeth ymholiad cyswllt addas a pherthnasol gan y cwsmer er mwyn hwyluso a chynghori gwasanaethau pellach.
•I gydlynu â phroffesiynau eraill sy'n gweithio â plant a teuluoedd.
•Delio ag ymholiadau ffon, E-bost a phapur a darparu cyngor a gwybodaeth gyffredinol.
•Cyfrannu at rai asesiadau cychwynnol addas trwy apwyntiadau gyda phlant a’u teuluoedd yn y swyddfa.
•Delio a datrys ymholiadau o’r dechrau i’r diwedd, a bod yn gyfrifol am yr holl weithgarwch ynghlwm a datrys ymholiad.
•Cyfeirio cwsmeriaid ymlaen i wasanaethau perthnasol ble bod hynny yn addas.
•Derbyn gwybodaeth Tim Nos a cyfeirio y gywbodaeth ymlaen i’r gwasanaethau plant priodol o fewn amserlen clir.
•Casglu data craidd a chydymffurfio ag amserlen ar gyfer symud y gwybodaeth ymlaen yn unol a disgwyliadau y gwasanaethau sydd yn derbyn yr wybodaeth.
•Bwydo gwybodaeth cyson i mewn i WCCIS a’i ddiweddaru. Cynnal sustemau cyfrifiadurol priodol.
•Gweithio mewn modd hyblyg.
•Gweithio mewn modd gofalgar a sensitif.
•Cynorthwyo gyda monitro ansawdd y gwasanaeth.
•Gwella bodlonrwydd cwsmeriaid a’r ddarpariaeth o wasanaeth; cyfrannu syniadau ar gyfer datblygu a hyrwyddo’r gwasanaeth, adnabod gwelliannau i’r prosesau, cydweithio a’r Gwasanaethau.
•Cydymffurfio gyda polisiau’r Cyngor (e.e iechyd a diogelwch, cyfleoedd cyfartal, rhyddid gwybodaeth) a deddfwriaeth a sicrhau cyfrinachedd.
•Dysgu a rhannu gwybodaeth gyda chydweithwyr, gweithio fel rhan o dim, cefnogi cydweithwyr.
•Cyflwyno delwedd broffesiynol
•Cyfrifoldeb am hunan ddatblygiad.
•Sicrhau cydymffurfiaeth â rheolau Iechyd a Diogelwch yn y gweithle yn unol â’r cyfrifoldebau a nodir yn Neddf Iechyd a Diogelwch yn y Gweithle 1974 a Pholisi Iechyd a Diogelwch y Cyngor.
•Gweithredu o fewn polisïau’r Cyngor yng nghyswllt cyfle cyfartal a chydraddoldeb.
•Cyfrifoldeb am reoli gwybodaeth yn unol â safonau a chanllawiau rheoli gwybodaeth y Cyngor. Sicrhau bod gwybodaeth bersonol yn cael ei thrin mewn cydymffurfiaeth â deddfwriaeth Diogelu Data
•Ymrwymiad i leihau allyriadau carbon y Cyngor yn unol â’r Cynllun Rheoli Carbon ac i annog eraill i weithredu’n gadarnhaol tuag at leihau ôl-troed carbon y Cyngor.
•Ymgymryd ag unrhyw ddyletswydd arall cyfatebol a rhesymol sy’n cyd-fynd â lefel cyflog a lefel cyfrifoldeb y swydd.
•Cyfrifoldeb i adrodd ar bryder neu amheuaeth bod plentyn neu oedolyn bregus yn cael ei gamdrin
•Fe all y swydd ddatblygu yn y dyfodol i weithio oriau hyblyg er mwyn ymateb yn fwy effeithiol i anghenion y defnyddwyr gwasanaeth.
Sgiliau cyfathrebu o safon uchel
Gallu I weithio mewn Tim
Gallu I weithio dan bwysau
Ymrwymiad I sicrhau mynediad amserol I wasanaethau er mwyn gwella safon a cyfleon bywyd
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Safon addysg dda, lefel A neu gyfatebol
Profiad o weithio gyda phlant a pobl ifanc
Profiad o weithio mewn tim plant neu leoliad gwaith gyda plant
Dealldwriaeth o ofynion y gwasanaeth plant a’r angen I gwrdd a safonau ymarfer statudol
Gallu I weithio mewn partneriaeth gyda plant, teuluoedd ac asiantaethau eraill
Gallu I ddefnyddio cyfrifiadur yn y gwaith , gyda isadeiledd sgiliau ar gyfer datblygu medusrwydd yn nefnydd o systemau Gwybodaeth electronic y gwasanaeth
Profiad o weithio gyda’r cyhoedd mewn sefyllfaoedd o angen
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Dealldwriaeth o Ddeddf Gwasanaethau cymdeithasol a Llesiant 2014
Dealldwriaeth o ganllawiau Amddiffyn Plant
Dealldwriaeth o anghenion darparu gofal cwsmer
Dealldwriaeth o egwyddorion Rhaglenni Trechi Tlodi y Llywodraeth , yn benodol, Teuluoedd yn Gyntaf
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Gallu dilyn sgwrs neu drafodaeth drwy gyfrwng y Gymraeg a’r Saesneg ar lefel broffesiynol a thrafod pynciau cyffredinol bob dydd yn y maes er mwyn cyflwyno gwybodaeth a mynegi barn.Gallu darparu cyflwyniad wedi'i baratoi o flaen llaw ac ymateb i unrhyw sylwadau a chwestiynau arno drwy gyfrwng y Gymraeg a'r Saesneg.
Gallu deall Cymraeg a Saesneg ysgrifenedig safonol, ffurfiol ac anffurfiol.Medru casglu gwybodaeth o amrywiol ffynonellau megis llythyrau, adroddiadau, erthyglau, drwy gyfrwng y Gymraeg a’r Saesneg er mwyn cyflawni'r swydd.
Cyflwyno gwybodaeth ysgrifenedig gyda hyder ar ffurf llythyr, adroddiad mwy manwl a thechnegol ac ymateb i geisiadau ysgrifenedig gan gyfleu gwybodaeth, syniadau a barn drwy gyfrwng y Gymraeg a’r Saesneg. (Mae'n bosib cael cymorth i wirio'r iaith)
