Customer Hub Assistant

Customer Hub Assistant

Location: Cwmbran

Starting Salary: £24,960

Contract Type: Maternity cover - Planned until October 2025

Closing date: Wednesday 05 February 2025 at midday (12pm)

The Vacancy

Do you want to make a meaningful impact on the lives of thousands and be part of an organisation that actively engages and involves the community in everything we do?

Your journey with us will begin in our Customer Hub team, where you will:

• Provide outstanding customer service by resolving most enquiries at the first point of contact.
• Handle a variety of sensitive issues, including calls related to anti-social behaviour, rent, and repairs.
• Work proactively to enhance services and support the achievement of business goals.
• Negotiate and establish payment plans to address rent arrears.
• Ensure the service remains open, inclusive, and democratic, actively engaging with and involving Bron Afon members, tenants, and residents across Torfaen communities and forums.

Do you have knowledge of housing and repairs? Great! But if not, don’t worry – we value passion and people skills above all. We're looking for someone with outstanding communication abilities who thrives on engaging with and helping others. If you have a naturally caring personality and are driven by a desire to create a positive impact in the community, we want to hear from you. Experience is a plus, but your commitment to making a difference is what truly matters.

As part of our commitment to work-life balance, we’re excited to be trialling a 4-day working week, giving you more time to recharge while still making a meaningful difference. Experience is helpful, but the key is your dedication to creating real change.

If you would like to know more about the role, please contact one of our Customer Hub Team Leaders. You can reach Gemma at gemma.webster@bronafon.org.uk, Sarah at sarah.kerr@bronafon.org.uk or Shannon at shannon.waldron2@bronafon.org.uk.

Work4 pilot

We are running a six-month pilot of working a 4-day week (4DW) which started on Monday 30 September 2024.

To find out more about how this works for us, you can read the attached 4-day week information leaflet.

About Us

We make a difference in people’s lives every day. As an organization that’s owned by the local community, we feel proud of our achievements since 2008 whilst recognizing that there’s much more that we can do to improve the lives of people living across Torfaen and beyond. If you join us you will continue to prove the value of us and the work we do not just to our customers, but also to the wider community.

We are committed to equality and diversity and we aim to create a supportive environment where everyone feels valued and able to be themselves.

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